Terms

General Terms

  1. Scope: These terms apply to anyone submitting information through our website forms.
  2. Accurate details: Please provide complete and truthful information. Deliberately false or misleading details are not permitted.
  3. Acceptable use: You must not use our forms for spam, fraud, phishing, abuse, or any unlawful activity.
  4. How we use your information: We use submitted details to respond to enquiries and deliver requested services, and only share data where legally required or operationally necessary.
  5. Data retention: We keep personal data only for as long as required for business, legal, or regulatory purposes, then securely delete it.
  6. Updates to terms: We may update these terms from time to time. Continued use of our forms means you accept the latest version.
  7. Jurisdiction and law: Any dispute is handled in the applicable local jurisdiction and under relevant governing law.
  8. Breach of terms: We may refuse service, block submissions, or take appropriate action where these terms are violated.

Payments and Security

We want you to feel confident when paying online. Card payments on this website are processed by Stripe, a globally trusted payment provider.

  • Stripe is certified as a PCI Service Provider Level 1, the highest level of payment industry certification.
  • Payment data is transmitted over encrypted HTTPS/TLS connections.
  • Your full card details are entered into Stripe's secure payment fields and are not stored on our server.
  • Additional bank verification (for example 3D Secure) may be requested to help prevent unauthorized payments.

If you have any concerns about a payment request, contact us before making payment and we will verify the invoice details with you.

Privacy

We only collect information necessary to provide our services, process payments, and issue receipts. We do not sell personal data to third parties.

For full details of how we collect, use, and protect your personal data, and your rights under UK GDPR, please see our Privacy Policy.

Refunds

If a payment error occurs or a refund is due, please contact us with your invoice number and payment date so we can review and resolve it promptly.